Commodity Forwarders is dedicated to taking an aggressive approach to the processing of freight claims on behalf of our customers. Commodity Forwarders views ourselves as your logistic partner and will make every effort to see that your freight claim is settled to your satisfaction. However, the claim process tends to be lengthy and our customers should not expect a final ruling from date of filing for at least 120 days.
Due to the inherent nature of the airfreight business, CFI does not guarantee delivery by a stipulated date or a stipulated time, nor shall CFI be liable for the consequences of failure to make timely delivery. Although CFI, its agents or the airline will make every effort to secure and board your preferred flights, we are not responsible for loss of market value due to normal delays in transit, enhanced security protocols, failure to board scheduled flights, delays due to mechanical failure or lack of appropriate equipment necessary to properly tender the freight for air transportation.
Commodity Forwarders shall not be liable for loss, damage, or delay caused by Acts of God, public authorities, strikes, labor disputes, weather, mechanical, aircraft failures, acts or omissions of Customs or quarantine officials, or civil commotions. As a licensed IATA Air Freight Forwarder Commodity Forwarders acts as your agent with the carrier and does not influence the final ruling on any freight claim.
In the event of a freight claim in the absence of additional insurance coverage the airlines maximum liability on domestic air freight shipments is $.50 per lb and $20.00 per Kilo on international shipments. As a customer of Commodity Forwarders you have the option to request at an additional charge excess insurance coverage and must do so at time of booking. Rates for this additional coverage differ and are based on airline tariff.
Shippers are required to pack their shipments to withstand 48 hours in transit for domestic air freight shipments and 72 hours for international air freight shipments. Commodity Forwarders offers our customers several options to help maintain the most optimal temperature while in transit. These options are a deterrent to temperature fluctuations and are in no means a guarantee concerning arrival temperatures. The carriers are not required to maintain a cold chain for air freight shipments nor required to possess cold storage. For those carriers that do have cold storage they do so on a space available basis only.
Claims lodged based on the sole reasoning that damage or product deterioration was a result of delay in transit of less then 48 hours will not be considered a valid basis to file a claim and cannot be submitted to the carriers at any time. To insure that both CFI and our customers do everything possible to collect on all valid claims, please read the following carefully. All claims must be completed in the following manner. Upon acceptance of goods at the carrier your staff or designated agent should follow the following guidelines to minimize the possibilities of a claim denial.